BDC Team Lead - Brickell Mazda - Miami, FL
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About Brickell Mazda's BDC Team Lead Position
If you are passionate about the automotive industry, excel in customer service, and have a knack for team management, the BDC Team Lead position at Brickell Mazda in Miami, FL might be the perfect opportunity for you. As part of the Doral Luxury Motors family, Brickell Mazda is a leading dealership in the Vehicles - Automotive Industry category, and we are seeking a dedicated and experienced professional to join our team.
Your Role as a BDC Team Lead
As a BDC Team Lead at Brickell Mazda, you will be responsible for overseeing the Business Development Center (BDC) operations and managing a team of talented individuals. Your role will involve collaborating closely with other departments, including sales and marketing, to ensure effective lead generation, customer engagement, and customer retention strategies.
Key Responsibilities:
- Lead and motivate a team of BDC representatives
- Develop and implement strategies to maximize lead conversion
- Monitor and analyze team performance, identifying areas for improvement
- Create and maintain reports on key metrics and KPIs
- Ensure prompt and accurate response to customer inquiries
- Continuously improve customer service processes and procedures
- Collaborate with sales and marketing teams to optimize lead quality
- Stay updated on industry trends and competitor activities
Qualifications and Skills
To succeed as a BDC Team Lead at Brickell Mazda, you should possess the following qualifications and skills:
1. Automotive Industry Knowledge
Having a solid understanding of the automotive industry, including the latest vehicle models, features, and technologies, is essential. This knowledge will enable you to provide accurate information and guidance to potential customers and support your team in delivering exceptional service.
2. Customer Service Excellence
Delivering outstanding customer service should be at the core of everything you do as a BDC Team Lead. Ensuring customers feel valued and appreciated will not only contribute to their satisfaction but will also foster long-term relationships and drive positive word-of-mouth referrals.
3. Leadership and Team Management
Your ability to lead and inspire a team is crucial to your success in this role. Effective communication, motivation, and guidance will help your team achieve their targets, ensure a positive work environment, and drive overall team performance.
4. Analytical Skills
Analytical skills are fundamental in monitoring and evaluating key performance indicators, identifying trends, and making data-driven decisions. Your capacity to interpret data and draw actionable insights will contribute to continuous improvement and increased efficiency.
5. Communication and Interpersonal Skills
Strong communication and interpersonal skills are imperative for effective collaboration with colleagues, customers, and stakeholders. Your ability to build rapport, listen actively, and adapt your communication style will support successful interactions and help nurture lasting customer relationships.
Join Brickell Mazda and Doral Luxury Motors Today!
If you are ready to take on a challenging yet rewarding role as a BDC Team Lead at Brickell Mazda in Miami, FL, we encourage you to apply today. Join the Doral Luxury Motors family and be part of a dynamic team that values excellence, innovation, and customer satisfaction in the Vehicles - Automotive Industry. Take the next step in your automotive career with us!
